Frequently asked questions
Can I also pick up my order?

Yes, you can! If you indicate during the ordering process that you wish to pick up your order, we will send you a confirmation that the order is ready for collection in our showroom. From that moment on, please contact us during our opening hours to schedule a pickup appointment.

Curious about the rest of our collection? Feel free to browse our showroom!
What is the return policy?

Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know. We will do our best to find a good solution together with you.

To be eligible for a return and refund, the product must:

  • Be unused and undamaged;
  • be in its original condition;
  • have original tags and packaging;
  • be accompanied by proof of purchase (invoice or order number).

Please note: Items that have been worn, washed, or damaged will not be accepted.

Return shipping costs are at your own expense.
How do I clean and maintain my product?

Always follow the washing and cleaning instructions on the care label. Damage caused by incorrect cleaning and washing is not covered by our warranty and return policy.
When will I receive my order?

We will ship your order as soon as possible. If the product is in stock, we aim to ship your order within 1 business day. Once your order has been shipped, you will receive an email with more information. Delivery times depend on your location.
Where are your products made?

Our products are produced both locally and globally. We carefully select our production partners to ensure that our products are of high quality and fairly priced.
How do I choose the right size?

The sizes worn by the model are listed with each product. In general, you can select your usual size. If this differs, it will be described with the product, and we will advise you on the size to choose.

Order, Payment & Shipping
What are the payment options?

You can pay with iDeal (Wero), Klarna, If you are unable to pay with any of the above options, please contact us for other payment methods., credit card, and our own gift voucher.
What are the shipping costs?

Shipping costs are calculated based on your location and the items in your order. You will always know the shipping costs before completing your purchase.

Free shipping on orders of 100 euros in the Netherlands and for Belgium, Germany, and Luxembourg from 150 euros.
I entered incorrect personal or address details when ordering. What now?

No worries. Contact customer service by calling, emailing, or WhatsApping during opening hours. We will then adjust the details for you. Has the order already been shipped? Unfortunately, we can no longer make any changes.

I haven't received an order confirmation. Why is that?

Immediately after completing the payment, an order confirmation will be automatically sent to the e-mail address you provided. Didn't receive anything? Then please check the following:

It may happen that our emails end up in your spam folder. Always check this folder.

Not in your spam folder? Please contact our customer service. Together we can verify if the payment was successful and why you have not received an email.
My order arrived damaged. What now?

Our products are always carefully packed and shipped in appropriate packaging. Unfortunately, sometimes something goes wrong during the shipping process. If your package arrived damaged, it is important that you take photos of the packaging and the received product. Please contact our customer service so we can work together to find a suitable solution.

The tracking information indicates my order has been delivered, but I haven't received anything. How is this possible?

If the track and trace indicates that your order has been delivered, but you have not received it, you can do the following:

- Check the area around your house. Unfortunately, it happens that delivery services leave packages around your house, for example, in your waste bin.
- Check if the delivery person has left a note.
- Check with your neighbours to see if they have received your package.

If the above solutions do not apply to your situation, please contact our customer service so we can initiate an investigation.

Returns
What is the return policy?

Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know. We will do our best to find a good solution together with you.

To be eligible for a return and refund, the product must:

  • Be unused and undamaged;
  • be in its original condition;
  • have original labels and packaging;
  • be accompanied by proof of purchase (invoice or order number).

Please note: Items that have been worn, washed, or damaged will not be accepted.

Return shipping costs are at your own expense.
Can I exchange my order?

That is possible. Please contact customer service. We recommend visiting our showroom to avoid double shipping and return costs.
Who is responsible for the return costs?

Return costs are to be borne by the customer.
When can I expect my refund?

Upon receipt of your return, it will be checked against our return conditions.

If your return meets our conditions, the refund will be processed within 14 days.

Refunds are always made using the same payment method you used when placing your order, even if you exchange or return your order in our showroom.